Commitment to clients: Mandaram is committed to interacting with clients in an open and transparent manner at all times, within all forms of communication.
Confidentiality: Mandaram is committed to client confidentiality and privacy, and has procedures and a risk management strategy in place to ensure this commitment is consistently met.
Access to records: Should they require this, clients will be able to review any record that pertains to them.
Duty of Care: Our duty of care extends to ourselves, our clients and all others that we interact with.
Harassment: Mandaram will neither harass nor tolerate harassment of any kind in its business dealings with clients and contacts.
Derogatory language: Mandaram will neither use nor tolerate derogatory language in its communications and/or outputs.
Unethical Conduct: Unethical conduct will not be tolerated, and is a valid reason for Mandaram deciding not to proceed with a proposed provision of service, for terminating a relationship with a client, or for making a formal complaint to regulatory authorities.
Ethical responsibilities as professionals
Competence: Mandaram will only take on clients in areas where Mandaram has experience in.
Discrimination: Mandaram will treat every person with the same high regard and respect, irrespective of race, ethnicity, disability, gender or sexual preference.
Misrepresentation: Mandaram will not misrepresent itself or its services.
Solicitations: Mandaram will not improperly solicit favours or commissions.
Dishonesty, fraud and deception: Mandaram will not act dishonestly, commit fraud or deception, and will not knowingly work with or for anyone who does.
Ethical work standards
Administration: Administration and electronic files will be maintained and regular back-ups kept as a security against loss.
Risk management: Mandaram has a stringent risk management strategy in, and which is reviewed at regular intervals.
Duty of care: Mandaram maintains a strict awareness of their Duty of Care in every activity and contact with clients.