Ethical Standards

Commitment to clients: Mandaram is committed to interacting with clients in an open and transparent manner at all times, within all forms of communication.

Confidentiality: Mandaram is committed to client confidentiality and privacy, and has procedures and a risk management strategy in place to ensure this commitment is consistently met.

Access to records: Should they require this, clients will be able to review any record that pertains to them.

Duty of Care: Our duty of care extends to ourselves, our clients and all others that we interact with.

Harassment: Mandaram will neither harass nor tolerate harassment of any kind in its business dealings with clients and contacts.

Derogatory language: Mandaram will neither use nor tolerate derogatory language in its communications and/or outputs.

Unethical Conduct: Unethical conduct will not be tolerated, and is a valid reason for Mandaram deciding not to proceed with a proposed provision of service, for terminating a relationship with a client, or for making a formal complaint to regulatory authorities.

Ethical responsibilities as professionals

Competence: Mandaram will only take on clients in areas where Mandaram has experience in.

Discrimination: Mandaram will treat every person with the same high regard and respect, irrespective of race, ethnicity, disability, gender or sexual preference.

Misrepresentation: Mandaram will not misrepresent itself or its services.

Solicitations: Mandaram will not improperly solicit favours or commissions.

Dishonesty, fraud and deception: Mandaram will not act dishonestly, commit fraud or deception, and will not knowingly work with or for anyone who does.

Ethical work standards

Administration: Administration and electronic files will be maintained and regular back-ups kept as a security against loss.

Risk management: Mandaram has a stringent risk management strategy in, and which is reviewed at regular intervals.

Duty of care: Mandaram maintains a strict awareness of their Duty of Care in every activity and contact with clients.